Description
The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.
The purpose of this training module and the associated exam and certificate is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL® process and role areas:
- Capacity management
- Availability management
- IT service continuity management (ITSCM)
- Information security management
- Demand management
- Service design in PPO and the service lifecycle context
- Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
- Capacity management as a capability to realize successful service design
- Availability management as a capability to realize successful service design
- IT service continuity management as a capability to support overall business continuity management
- Information security management as part of the overall corporate governance framework
- Planning, protection and optimization roles and responsibilities
- Technology and implementation considerations
- Organizational roles relevant to PPO
Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission. ITIL Intermediate exam is governed by EXIN and CSME. Professionals require 28 hours of professional training before attending exam on ITIL Intermediate capability modules.
