Description
ITIL®, owned by AXELOS Ltd, a joint venture between the Cabinet Office and Capita Plc, is a globally recognized IT service management certification. The Introduction to ITIL® Foundation course gives an overview of IT Service Management and an insight into the ITIL® Foundation certification, the entry level qualification in this field.
Cullinan Academy’s Introduction to ITIL® Foundation course is an ideal course package for professionals who want to make their careers in IT Service Management and interested to know more about ITIL® certifications The Introduction to ITIL® Foundation course outlines the implementation of best practices in IT Service Management and the use of IT as a tool for business change and growth.
The Introduction to ITIL® Foundation course emphasizes on a practical approach to IT Service Management, and gives a clear picture of how the ITIL® Foundation Certification can enable adapting a common framework of IT Service Management practices to deliver value to a business.
- Explain the practice of IT Service Management
- Describe all phases of ITIL Service Lifecycle
- Define generic concepts in ITIL® 2011
- Discuss the processes and functions in ITIL® 2011
