IT Service Management Foundation – ITSM Certification Training based on ISO/IEC 20000
The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.
Cullinan Academy’s ITSM certification training includes online training that allows candidates to prepare for exam in the comfort of their own place.
- Describe business relationship management
- Discuss supplier management and their relationship with other processes
- Explain resolution processes such as Incident & service request management
- Define control processes