ITIL® Intermediate Continual Service Improvement Certification is an intermediate level certification offered to professionals within the ITIL® qualification scheme. Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Continual Service Improvement publication.
- Define continual service improvement and describe continual service improvement principles and processes
- Implement continual service improvement methods, techniques and industry best practices
- Define strategies for challenges, CSFs and risk factors
Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission. ITIL Intermediate exam is governed by EXIN and CSME. Professionals require 21 hours of professional training before attending ITIL Intermediate Exam.